F. A. Q.

Rustic Living - Get Outdoor Cooking Recipies
Below are the answers to some of our frequently asked questions. If you don't find the answer to your question, feel free to contact us or simply fill out a question form and a customer service representative will contact you shortly.

Can Moon Valley ship directly to my door?
Yes, we offer direct shipping to our customers. Our items are packaged partially assembled in boxes, with assembly directions and hardware included. However, some items are just too large and too heavy to ship to your door so those items are available only through Moon Valley Dealers.
How do I become a dealer?
We are excited that you are interested in becoming a dealer. Please contact our office at 313-766-4950 or if you prefer you can also send us an email at moonvalleyadmin@moonvalleyrustic.com to inquire about becoming a Moon Valley Rustic Furniture distributor or dealer.
How do I take care of my furniture?
All varnished outdoor Moon Valley products should be lightly sanded and re-finished after the first season, depending on the extent of exposure to the elements. After that, a once-a-year treatment will do the trick. Moon Valley supplies varnish and instructions for care to add to your convenience. If your furniture is unfinished, you can stain it or treat it with a water sealer, if you prefer. It can also be left untreated and will turn a silvery-gray over time.
How is it constructed?
Our picnic tables and lawn furniture are all handcrafted with the finest quality cedar logs and Ponderosa Pine lumber. It is bolted together with heavy-duty hardware and heavily braced using truss-type leg assemblies for greater strength and stability. All edges are rounded and sanded for greater safety and comfort, and seats are contoured with our secret technique in order to meet our goal - overall beauty and comfort of our furniture.
How long will it last?
Cedar is one of the longest lasting woods available for outdoor use. Our sturdy doweled construction combined with weather resistant cedar wood makes our furniture a lasting investment to treasure for a lifetime.
What about cracks in the cedar?
All of our hand-crafted furniture is built with pride by our skilled craftsmen. You may notice a range of natural occurrences in the wood which can be identified as small slit-like cracks to larger/richer cracks that run the length of the log to the heart of the wood. Take notice each log is unique in color and size of the checking. It is normal, natural and necessary for all cedar log furniture to endure the natural process of “checking” as the wood ages. Checking occurs as a cedar log releases moisture across or through the annual growth rings as it dries or “seasons”. It does not affect the structural performance or integrity of the furniture, and enhances the natural beauty of the piece. Due to the normal nature of checking that in no way affects the integrity of the wood or strength of the furniture, we are not able to accept returns or replacements without a shipping charge or possibility of a restocking fee. Of course, all of our furniture is warranted against workmanship and defects. In other words, don’t be alarmed if you see cracks in your cedar furniture.
What Can I Do With My Unfinished Product Kit?

Now that unfinished Moon Valley product kits are in retail stores across the U.S. and Canada, we'd like to give our valued customers some ideas as to how to protect and beautify their newly-purchased items.

Upon assembling your product kit, keep these ideas in mind...

Sanding Your Product – All Moon Valley kit products are pre-sanded before shipping. However, each customer has a different preference as to the level of smoothness for their product. If you want to do a quick touch-up on any part of your product, use a fine grit sandpaper (120-grit or 180-grit) to reach your desired level of smoothness.

Leaving it Unfinished - You're in luck because Moon Valley products are made from white cedar. Cedar is naturally more resistant to weather decay and insect damage than other types of wood, so you can simply leave it as is. Over time, it will turn a silvery-gray color which gives it a rustic, aged look.

Finishing Your Product - There are a few options for finishing your product. Some suggestions are staining, painting, or applying a varnish. But before you undertake any of these option, please reference the following guidelines...

SPECIFICATIONS FOR APPLYING EXTERIOR CLEAR SEALERS AND FINISH COATS

1. Sand all parts to open grain.
2. Wipe or blow off all contaminates from the surface.
3. Apply one coat of product (brush, roll, or spray).
4. Let dry according to directions on container (drying and re-coat times vary with product used).
5. Sand again, before second coat is applied.
6. Wipe or blow off all contaminates from the surface.
7. Apply second coat of product.
8. Let dry according to directions on container.

We hope that you enjoy your new Moon Valley product, and we thank you for your purchase. If you have any questions, concerns, or comments, please feel free to call us at 313-766-4950 or email us at moonvalleyadmin@moonvalleyrustic.com.

What do I need to do to assemble my product?
You can click here to download instructions on how to assemble our products.
Where can I purchase Moon Valley Furniture?
Moon Valley has product dealers and partnerships with retail stores throughout the U.S. and Canada. To find your local dealer/distributor/retail outlet, visit the "Dealers" section of this website and type in your ZIP code.
Where does the wood come from?
Moon Valley is proud to purchase its raw wood materials exclusively in the United States. All of our white cedar is from our home state of Michigan. Our Ponderosa pine is from the western U.S. and our aromatic red cedar comes from the southern Ohio and Kentucky areas.
Make Sure It's Authentic
There are some copy cats out there. Learn how to make sure your furniture is authentic.

Frequently Asked Questions
Yes, we offer direct shipping to our customers. Our items are packaged partially assembled in boxes, with assembly ... Read More
Cedar is one of the longest lasting woods available for outdoor use. Our sturdy doweled construction combined with ... Read More
Our Blog